Transform your outdoor living space with a professionally built and maintained pond.

Privacy Policy

PondXperts values its users' privacy. This Privacy Policy ("Policy") will help you
understand how we collect and use personal information from those who visit our website or
make use of our online facilities and services, and what we will and will not do with the
information we collect. Our Policy has been designed and created to assure those affiliated
with PondXperts of our commitment and realization of our obligation not only to meet, but to
exceed, most existing privacy standards.

We reserve the right to make changes to this Policy at any given time. If you have not
registered with us and want to make sure that you are up to date with the latest changes, we
advise you to frequently visit this page. If you are a registered user, we will notify you via
email of any changes or updates made to this Policy. If at any point in time PondXperts
decides to make use of any personally identifiable information on file, in a manner vastly
different from that which was stated when this information was initially collected, the user or
users shall be promptly notified by email. Users at that time shall have the option as to
whether to permit the use of their information in this separate manner.

This Policy applies to PondXperts, and it governs any and all data collection and usage by us.
Through the use of http://pondxperts.com, you are therefore consenting to the data collection
procedures expressed in this Policy.

Please note that this Policy does not govern the collection and use of information by
companies that PondXperts does not control, nor by individuals not employed or managed by
us. If you visit a website that we mention or link to, be sure to review its privacy policy before
providing the site with information. It is highly recommended and suggested that you review
the privacy policies and conditions of any website you choose to use or frequent to better
understand the way in which websites garner, make use of and share the information collected.

Specifically, this Policy will inform you of the following:
1. What personally identifiable information is collected from you through our website;
2. Why we collect personally identifiable information and the legal basis for such collection;
3. How we use the collected information and with whom it may be shared;
4. What choices are available to you regarding the use of your data; and
5. The security procedures in place to protect the misuse of your information.


Information We Collect

It is always up to you whether to disclose personally identifiable information to us, although if
you elect not to do so, we reserve the right not to register you as a user or provide you with
any products or services. This website collects various types of information, such as:

● Voluntarily provided information which may include your name, address, email
address, billing and/or credit card information etc. which may be used when you
purchase products and/or services and to deliver the services you have requested.
In addition, PondXperts may have the occasion to collect non-personal anonymous
demographic information, such as age, gender, household income, political affiliation, race
and religion, as well as the type of browser you are using, IP address, or type of operating
system, which will assist us in providing and maintaining superior quality service.
Please rest assured that this site will only collect personal information that you knowingly and
willingly provide to us by way of surveys, completed membership forms, and emails. It is the
intent of this site to use personal information only for the purpose for which it was requested,
and any additional uses specifically provided for in this Policy.


Why We Collect Information and For How Long

We are collecting your data for several reasons:
● To better understand your needs and provide you with the services you have requested;
● To fulfill our legitimate interest in improving our services and products;
● To send you promotional emails containing information we think you may like when
we have your consent to do so;
● To contact you to fill out surveys or participate in other types of market research, when
we have your consent to do so;
● To customize our website according to your online behavior and personal preferences.
The data we collect from you will be stored for no longer than necessary. The length of time
we retain said information will be determined based upon the following criteria: the length of
time your personal information remains relevant; the length of time it is reasonable to keep
records to demonstrate that we have fulfilled our duties and obligations; any limitation periods
within which claims might be made; any retention periods prescribed by law or recommended
by regulators, professional bodies or associations; the type of contract we have with you, the
existence of your consent, and our legitimate interest in keeping such information as stated in
this Policy.


Use of Information Collected

PondXperts does not now, nor will it in the future, sell, rent or lease any of its customer lists
and/or names to any third parties.

PondXperts may collect and may make use of personal information to assist in the operation
of our website and to ensure delivery of the services you need and request. At times, we may
find it necessary to use personally identifiable information as a means to keep you informed of
other possible products and/or services that may be available to you from http://
pondxperts.com

PondXperts may also be in contact with you with regards to completing surveys and/or
research questionnaires related to your opinion of current, potential, or future services that
may be offered.


Disclosure of Information

PondXperts may not use or disclose the information provided by you except under the
following circumstances:
● as necessary to provide services or products you have ordered;
● in other ways described in this Policy or to which you have otherwise consented;
● in the aggregate with other information in such a way so that your identity cannot
reasonably be determined;
● as required by law, or in response to a subpoena or search warrant;
● to outside auditors who have agreed to keep the information confidential;
● as necessary to enforce the Terms of Service on our website;
● as necessary to maintain, safeguard and preserve all the rights and property of
PondXperts.


Non-Marketing Purposes

PondXperts greatly respects your privacy. We do maintain and reserve the right to contact you
if needed for non-marketing purposes (such as bug alerts, security breaches, account issues,
and/or changes in PondXperts products and services, or changes to this Policy). In certain
circumstances, we may use our website, newspapers, or other public means to post a notice.


Children under the age of 13

PondXperts website is not directed to, and does not knowingly collect personal identifiable
information from, children under the age of thirteen (13). If it is determined that such
information has been inadvertently collected on anyone under the age of thirteen (13), we shall
immediately take the necessary steps to ensure that such information is deleted from our
system's database, or in the alternative, that verifiable parental consent is obtained for the use
and storage of such information. Anyone under the age of thirteen (13) must seek and obtain
parent or guardian permission to use this website.


Unsubscribe or Opt-Out

All users and visitors to our website have the option to discontinue receiving communications
from us by way of email or newsletters. To discontinue or unsubscribe from our website please
send an email that you wish to unsubscribe to jim@pondxperts.com. If you wish to
unsubscribe or opt-out from any third-party websites, you must go to that specific website to
unsubscribe or opt-out. PondXperts will continue to adhere to this Policy with respect to any
personal information previously collected.


Links to Other Websites

Our website does contain links to affiliate and other websites. PondXperts does not claim nor
accept responsibility for any privacy policies, practices and/or procedures of other websites.


Therefore, we encourage all users and visitors to be aware when they leave our website and to
read the privacy statements of every website that collects personally identifiable information.
This Policy applies only and solely to the information collected by our website.


Notice to European Union Users

PondXperts operations are located primarily in the United States. If you provide information
to us, the information will be transferred out of the European Union (EU) and sent to the
United States. (The adequacy decision on the EU-US Privacy became operational on August 1,
2016. This framework protects the fundamental rights of anyone in the EU whose personal
data is transferred to the United States for commercial purposes. It allows the free transfer of
data to companies that are certified in the US under the Privacy Shield.) By providing personal
information to us, you are consenting to its storage and use as described in this Policy.


Security

PondXperts takes precautions to protect your information. When you submit sensitive
information via the website, your information is protected both online and offline. Wherever
we collect sensitive information (e.g. credit card information), that information is encrypted
and transmitted to us in a secure way. You can verify this by looking for a lock icon in the
address bar and looking for "https" at the beginning of the address of the webpage.


While we use encryption to protect sensitive information transmitted online, we also protect
your information offline. Only employees who need the information to perform a specific job
(for example, billing or customer service) are granted access to personally identifiable
information. The computers and servers in which we store personally identifiable information
are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized
access, disclosure or modification of the user's personal information under our control.


The Company also uses Secure Socket Layer (SSL) for authentication and private
communications to build users' trust and confidence in the internet and website use by
providing simple and secure access and communication of credit card and personal
information.


Acceptance of Terms

By using this website, you are hereby accepting the terms and conditions stipulated within this
Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then
you should refrain from further use of our sites. In addition, your continued use of our website
following proper notification or the posting of any updates or changes to our terms and
conditions, shall mean that you agree and accept such changes.

 

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©2024 PondXperts, LLC. All rights reserved. We strive to ensure the accuracy of information provided and reserve the right to correct any innacuracies without notice. The use of PondXperts' original content, including logos and images, from this site without our written consent is prohibited.

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